FREQUENTLY ASKED QUESTIONS
1.  What jurisdictions are “grandfathered”, i.e. what jurisdictions can continue to tax Internet  
Access?
New Mexico, North Dakota, Ohio, South Dakota, Texas, Wisconsin and certain home rule cities in Colorado will now be
exempt.
Colorado 'Home Rule' Cities: Aspen, Commerce City, Durango, Fort Collins, Lafayette Lakewood, Thornton and
Wheatridge.
2.  What changed with the 2004 extension?
The 2004 extension expanded the definition of what constituted “Internet access”. Telecommunication services were
previously excluded from the definition. After the 2004 extension, telecommunications services that are “… purchased,
used or sold by a provider of Internet access to provide Internet access” are included within the definition, and therefore
are exempt in jurisdictions that are not grandfathered.
3.  What is the effective date of the expanded definition?
The effective date of the exemption was delayed until November 2, 2005 to allow jurisdictions time to revamp their taxing
structure to make up for the lost revenue.
4.  What is the Internet Tax Non-discrimination Act?
That is the name of the Act that contained the 2004 amendments to the Internet Tax Freedom Act that changed the
definition of Internet access to include related telecommunications services.
5.  What taxes are subject to the Internet Tax Freedom Act?
A 6. Sales and use taxes are specifically included in the exemption and therefore, will not be applied to Internet related
telecommunications services. Specifically excluded are franchise fees and Universal Service Fund fees such that these
fees will continue to be applicable. The statutory definition of “tax” is: “Any charge imposed by any governmental entity for
the purpose of generating revenues for governmental purposes, and isnot a fee imposed for a specific privilege, service,
or benefit conferred.”
6. I have heard that some states do not feel that they are subject to the preemption after the 2004
amendment. What affect will this have on my bill?
Because of the complexity of the drafting, some states have questioned the effective date. Qwest is taking the position
that unless a state issues a formal ruling holding otherwise, the effective date is November 2, 2005. However, if a ruling is
issued by any jurisdiction stating that it believes another date is the effective date, the Company will follow the ruling and
continue to collect the taxes if told to do so. In these situations, individual customers may file for refunds directly with the
jurisdiction if they wish to contest the jurisdiction’s position.
7.  Is there anything that non-residential customers must do to have the taxes turned
off?
Qwest is requiring its eligible Internet Service Provider customers to provide proof that they qualify for the exemption. This
exemption certificate is available on this web site. It must be completed and returned as soon as possible. (This
requirement does not apply to retail DSL customers. Tax has been turned off for this product other than for grandfathered
states.)
8. What happens if I do not return the certificate?
Qwest retains the right to bill for taxes if the customer does not confirm that the purchased services qualify for the
exemption.
9. Why do I have to provide a signed certificate?
For the purchase of these telecommunications services to be exempt, the customer must be an ISP and it must be using
the telecommunications service for the provision of Internet access. These are facts that are within the control of the
purchaser and Qwest will be relying upon the representations. If these facts are subsequently determined to be incorrect,
Qwest can be assessed for the back taxes that the customer should have paid. The Company desires to have the ability to
seek reimbursement from the customer that made the representations.
10. If I am purchasing services in the same account that qualify for the exemption and other
services that are taxable, will the account be treated as exempt?
No. Only accounts that have only exempt services can have the taxes turned off. If you have an account that has both
non-taxable and taxable services in the same account, you will need to work with your customer representative to
separate the services into separate accounts. Otherwise, the whole account will be subject to tax.
CTG3 - www.ctg3.com - (800) 775-9312